ITSM · ADMIN · DEVELOPER · CSA
ServiceNow Training in Hyderabad
Learn ServiceNow administration and development, ITSM, workflows, scripting, integrations and a custom scoped application in a 2-month program with capstone projects, CSA exam preparation and placement assistance. Classroom and live online batches, easy EMI and a free demo class.
★ 4+ Google rating from 100+ reviews · 9,000+ students trained · 523+ batches completed · Teaching since 2021
Trainer: Ms. Shravya Kumari, ServiceNow Expert & Instructor (8+ years) · Updated September 2026
TrainerMs. Shravya Kumari · 8+ years
Duration2 months
FeesFrom ₹10,999 · EMI
ModesClassroom + online
ServiceNow Course in Hyderabad
Brolly Academy's ServiceNow Training in Hyderabad is a 2-month, hands-on program covering the admin and developer tracks, ITSM, workflows, scripting, integrations and real-time implementations, taught by Ms. Shravya Kumari (8+ years in ServiceNow admin, developer and CSA coaching). Plans start at ₹10,999, classes run in the classroom or live online, and every student gets a course completion certificate and placement assistance.
The course is built for freshers, IT and software professionals, business analysts and managers. You learn through 40+ hours of trainer-led sessions, hands-on labs and a custom scoped application project, prepare for the ServiceNow Certified System Administrator (CSA) exam, and finish with a resume, mock interviews and interview preparation for ServiceNow administrator and developer roles in Hitech City, Madhapur, Gachibowli and Kukatpally.
Why choose Brolly Academy for ServiceNow training?
Training and support✓ Job-oriented ServiceNow syllabus
✓ Trainer with 8+ years in ServiceNow
✓ Hands-on projects on ServiceNow modules and automation
✓ Content updated for recent ServiceNow releases
✓ Real-time capstone projects based on use cases
✓ CSA exam preparation with study material and question reviews
✓ Resume building and mock interview preparation
✓ Personal placement mentorship and career guidance
Flexibility and value✓ Classroom and live online batches
✓ Weekday, weekend and evening batch options
✓ Free demo class before you enrol
✓ Affordable fees with easy EMI
✓ Recorded sessions for revision
✓ Community learning on WhatsApp and Discord
✓ Brolly Academy course completion certificate
✓ 4+ Google rating from 100+ reviews
ServiceNow Course Syllabus (14 Modules)
Our ServiceNow training in Hyderabad follows a 14-module syllabus that takes you from instance basics, ITSM and data management to catalog, security, client and server scripting, a custom scoped application built from scratch and interview preparation, with real-time examples in every module.
Module 1: Platform Basics & Instance Setup
ServiceNow account creation, introduction to the instance, basic configuration (UI15, UI16), ServiceNow versions and release notes, ITIL, PaaS and SaaS, and ServiceNow shortcuts.
Module 2: Users, Groups, Roles & Tables
Creating users, groups and roles, assigning users to groups and roles, tables and columns, custom tables, the dictionary and reference qualifiers.
Module 3: ITSM Out-of-Box Features
Incident, problem and change, form creation and design, fields, sections and related lists, list views and filters, dot-walking, visual task boards, dashboards, homepages and plugins, and user impersonation and delegation.
Module 4: Assignment & Data Lookup Rules
Assignment rules and assignment lookup rules, dependent choices and data lookup rules.
Module 5: Data Import & Export
Import set types, data sources, transform maps, and importing and exporting files.
Module 6: Service Level Agreements
SLA types, response and resolution SLAs, and SLA vs OLA with practical examples.
Module 7: Update Sets
Creating and moving update sets, back-out and remote update sets, remote instances, update set errors and best practices.
Module 8: Workflows, Events & Notifications
UI actions and process flow, workflow creation, surveys, events, inbound and outbound notifications, report creation and scheduled reports.
Module 9: Service Catalog
Catalog items and variables, variable sets, record producers and order guides.
Module 10: Knowledge Base & Access Control
Knowledge bases and knowledge articles, and access control list (ACL) creation and implementation.
Module 11: Client-Side Scripting
Server-side vs client-side scripting, UI policies, UI actions and data policies, all four client script types, catalog client scripts and catalog UI policies.
Module 12: Server-Side Scripting & APIs
Business rules, script includes, g_scratchpad, GlideAjax, GlideRecord and GlideUser, getReference, workflow activities, scheduled jobs, ServiceNow JavaScript APIs and a Service Portal overview.
Module 13: Custom Scoped Application Project
Global vs scoped apps, app setup, roles and security, data model, forms, client and server logic, Flow Designer, ACLs, ITSM integration, notifications, Service Portal widgets, reports, a real case study, migration, testing and demo.
Module 14: Interview Tips & Preparation
Expected interview questions for every topic, with tips to crack ServiceNow interviews.
Get the full ServiceNow syllabus and fee details on WhatsApp
Send us a message and we will share the complete module list, fee plans, EMI options and the next batch dates. New batches start every week, and a free demo class is available.
ServiceNow Training Roadmap – Beginner to Advanced in 2 Months
Our ServiceNow course is split into 4 practical stages over 2 months, in the classroom or live online, for both newcomers and experienced professionals, with hands-on projects and interview preparation at every step.
Weeks 1–2Platform foundationsServiceNow basics, user accounts, platform navigation, instance configuration, users, groups, roles and tables.
Weeks 3–4ITSM modules & configurationIncident, problem and change management, form creation, custom tables and supervised configuration exercises.
Weeks 5–6Scripting, automation & projectsJavaScript scripting, REST API basics, workflow design, portal building, reporting and integration projects.
Weeks 7–8CSA exam prep, interviews & placementCSA study material and question reviews, mock interviews, resume workshops, LinkedIn optimisation and placement support.
What is ServiceNow and Why Is It Important?
ServiceNow is a cloud-based platform used to manage and automate IT and business workflows for organisations of any size. It acts as a single system of record for IT service management, HR, customer service, finance and more, and is used both as software as a service (SaaS) and platform as a service (PaaS), with JavaScript for scripting.
Workflow automationAutomates IT and business processes across the organisation.
Single system of recordOne place for services, requests, assets and business processes.
IT service managementIncident, problem, change and request management on one platform.
Beyond ITSupports HR, customer service, finance, sales and marketing operations.
SaaS and PaaSUse ready-made applications or build your own on the platform.
JavaScript-basedScripting and development use JavaScript and ServiceNow APIs.
Secure & reliableBuilt-in security, backups and service level agreements.
AI-driven automationAI and machine learning power intelligent automation.
Access anywhereWorks on computers and mobile devices.
Benefits of the ServiceNow Training in Hyderabad
Choose classroom or live online training at Brolly Academy and get the same experienced trainer, real ServiceNow projects and placement support in either mode.
01Experienced trainerStep-by-step ServiceNow learning with best-practice guidance.
02Real-world projectsITSM, HR and business workflow projects that show automation skills.
03Core module skillsIncident, change, problem, asset, HR and knowledge management.
04Placement assistanceResume building, ServiceNow interview questions and referrals.
05CSA exam preparationStudy material, assignments and question reviews for the CSA exam.
06Scripting & integrationJavaScript, REST API integrations and platform customisation.
07Enterprise automationWorkflows, business rules, dashboards and reports.
08Data managementData import, export and management for reporting and compliance.
09Learn your wayClassroom or live online batches, with easy EMI.
Thinking of ServiceNow Training in Hyderabad?
Here is how hands-on training at Brolly Academy compares with a traditional class.
Traditional training✗ You sit and listen, with little interaction
✗ Outdated slides and theory-heavy notes
✗ Trainers with only general system knowledge
✗ Occasional lab work, not hands-on
✗ Support ends after the course
✗ Small exercises with little real-work impact
✗ Little or no placement help
✗ One-size-fits-all teaching
Brolly Academy training✓ You build ServiceNow modules from day one
✓ Covers recent ServiceNow tools and features
✓ An experienced ServiceNow trainer
✓ Daily practice with real data and projects
✓ Job support through the hiring process
✓ Live ServiceNow projects for your portfolio
✓ Resume, LinkedIn and interview preparation
✓ Mentorship focused on ServiceNow job roles
Meet Your ServiceNow Trainer
INSTRUCTOR
Ms. Shravya Kumari
ServiceNow Expert & Professional Instructor · 8+ years in ServiceNow admin, developer and ITSM
Ms. Shravya Kumari has more than eight years of experience as a ServiceNow specialist, delivering real-time admin, developer and CSA certification coaching. Her specialisations include incident and change management, HR modules, service catalog, asset management, automation scripting and reporting. She has worked on corporate ServiceNow implementations, ITSM workflow optimisation, HR digital portals and data analytics. Her classes simplify ServiceNow concepts with interactive labs and business case studies for corporate employees, graduates and newcomers.
Skills You’ll Gain from the ServiceNow Training
ITSM configurationConfigure incident, change, asset, HR and other modules.
Flow DesignerBuild and automate workflows for business processes.
Dashboards & reportsReports and dashboards with Performance Analytics.
JavaScript scriptingClient scripts, business rules and ServiceNow APIs.
IntegrationsConnect ServiceNow with tools such as Jira, SAP and Microsoft Teams via REST APIs.
Data managementImport sets, transform maps and data exports.
Access controlACLs, roles and security policies for compliance.
App Engine StudioLow-code and no-code ServiceNow app development.
ITIL conceptsITIL and digital workflow practices used in ServiceNow.
ServiceNow Capstone Projects
You build portfolio-ready projects across ITSM, ITOM, HRSD, CSM and SecOps modules that show employers how you configure, script, integrate and automate on the ServiceNow platform.
Project 1ITSM chatbotAn ITSM chatbot built with ServiceNow Virtual Agent and natural language understanding.
Project 2Asset & change automationAutomated workflows for asset tracking and change requests.
Project 3Customer service portalA custom portal that connects ServiceNow with CRM tools.
Project 4HR service deliveryDigital onboarding, payroll processing and leave management workflows.
Project 5App Engine applicationA low-code application built with App Engine Studio.
Project 6Performance Analytics dashboardDashboards for incident data, service requests and SLA metrics.
Tools you use: ServiceNow ITSM · Flow Designer · Integration Hub · Virtual Agent · Service Mapping · Performance Analytics · App Engine Studio · Service Portal · GlideRecord · IT Business Management · Contract Management
ServiceNow Training Fee & Offerings in Hyderabad
Choose the plan that suits how you learn. Every plan covers basic to advanced ServiceNow with project work, and the Classroom and Online plans come with easy EMI.
Video Recording₹10,999Was ₹15,999
Basic to advanced modules (ITSM, ITOM, HRSD, scripting)
Lifetime video access
Capstone project
Resume and interview support
Placement assistance
WhatsApp group access
Most popularClassroom Training₹40,000Was ₹55,000
2-month structured classroom training
ServiceNow industry professionals as trainers
Real-time industry projects
One-on-one mentorship and lab support
Monthly mock interviews
Resume building and interview guidance
Soft skills and aptitude training
Dedicated placement officer
WhatsApp support and group access
Online Course₹30,000Was ₹40,000
Live interactive classes, flexible timings
2-month duration
Daily recorded sessions for revision
Project environment from day 1
Weekly mock interviews
Doubt-clearing sessions
50+ sample resumes
WhatsApp group access
Easy EMI is available on the Classroom and Online plans. ServiceNow exam vouchers and fees are separate. Ask about the current batch offer when you book your free demo class.
Placement Program for ServiceNow Training in Hyderabad
Our ServiceNow placement program focuses on job readiness and real project experience, and helps you get interviews for ServiceNow and IT service management roles in Hyderabad.
Resume buildingATS-friendly resumes tailored to ServiceNow and IT service roles.
Placement trainingHow to apply for ServiceNow jobs and handle company hiring processes.
Interview question bankCommon ServiceNow and ITSM interview questions with tips.
Internships under expertsHands-on ServiceNow projects and internships.
Real-time projectsPractical work in ITSM, HRSD, ITOM and workflow automation.
Aptitude preparationReasoning, problem-solving and technical assessments.
Personality developmentCommunication and presentation for client-facing roles.
Mock interviewsServiceNow technical and HR rounds to build confidence.
Interview schedulingWe match you with hiring companies and help schedule interviews.
What Our Students Say About ServiceNow Training in Hyderabad
"I joined Brolly Academy’s offline ServiceNow course, and it was one of the best decisions of my career. The trainers are highly experienced and make sure we grasp each concept. The fees were affordable and the value I got was outstanding. I recommend Brolly Academy to anyone looking to upskill in ServiceNow."Neha
"I wanted a structured and practical learning experience for ServiceNow, and Brolly Academy exceeded my expectations. Their offline course is well organised and the trainers are amazing. They also offer one of the best fee structures I’ve come across. Highly recommended."Divya
"After comparing several training institutes, I chose Brolly Academy for ServiceNow because they offer both online and offline classes. The content is practical and the team is very professional. The fees are worth every rupee, considering the quality of training."Akshay
"The ServiceNow training at Brolly Academy is the best offline course I’ve attended. The trainers focus on real-world applications, and the affordable fees make it accessible for everyone. If you’re in Hyderabad, this is the place to learn."Meera
Student community
Learning & collaborationWork with peers on ServiceNow projects, share scripting tips and solve workflow challenges.
Resources and toolsGuides, datasets and recorded sessions to keep learning anytime.
NetworkingConnect with ServiceNow trainers, mentors and recruiters in Hyderabad’s IT sector.
MentorshipCareer tips, certification guidance and project insights from ServiceNow specialists.
Career developmentServiceNow job postings, internship opportunities and placement help.
Pre-requisites & Eligibility
ServiceNow training at Brolly Academy welcomes learners from many backgrounds, including freshers, non-IT learners and experienced professionals. No coding is needed for the admin track, and the basic JavaScript scripting used in the developer track is taught step by step during the course.
No coding for adminThe administrator track needs no prior programming.
Scripting taught in classBasic JavaScript for the developer track is covered from the basics.
Graduates & freshersStart a career in IT service management or digital operations.
Non-IT learnersGuided step by step into ServiceNow careers.
IT professionalsAdd service management, automation and integration skills.
ITIL & ServiceNow usersDeepen your understanding of the platform you already use.
Who Should Learn ServiceNow Training?
Software professionals & developersExpand your skills or switch into ServiceNow development roles.
Business analystsUse ServiceNow for process improvement and reporting.
Technical, project & program managersOversee workflow design, automation and ServiceNow implementations.
IT professionalsBuild skills in service management, automation and platform integration.
Graduates & freshersBegin a career in IT service management or digital operations.
ITIL & ServiceNow usersProfessionals who work with ITIL or ServiceNow and want deeper expertise.
ServiceNow Career Opportunities in Hyderabad
ServiceNow administratorConfigure and manage the platform and support daily operations.
ServiceNow developerBuild applications, scripts and integrations for process automation.
ServiceNow business analystDocument requirements and design ServiceNow workflows.
ServiceNow engineerImplement, optimise and troubleshoot ServiceNow modules.
ServiceNow architectDesign scalable solutions, data models and platform security.
ServiceNow consultantAdvise organisations on customising modules and streamlining services.
ServiceNow project managerLead implementation projects, teams, timelines and budgets.
Implementation specialistDeploy modules, migrate data and train users.
Technical support engineerResolve platform issues and maintain system health.
ServiceNow salary in Hyderabad – 2026
ServiceNow fresher roles₹3.5–10 LPAFreshers ₹3.5–5.5 LPA · 3 years’ experience ₹6–10 LPA
ServiceNow developer₹5–12 LPADepends on scripting skills and experience
ServiceNow consultant₹8–15 LPAMid-level and advisory roles
ServiceNow manager₹15–25 LPASenior and managerial roles
Hiring companiesWhere students applyTCS · Infosys · Accenture · Cognizant · Capgemini · Deloitte · IBM · Tech Mahindra · HCLTech · Wipro · PepsiCo · RSM US · Jade Global
ServiceNow Certification You Will Receive
After completing the course you receive a Brolly Academy ServiceNow course completion certificate that highlights your skills in ServiceNow administration, ITSM, scripting, workflow automation and reporting. Classroom and online students receive the same certificate, and together with your scoped application and capstone projects it strengthens your resume for ServiceNow roles.
ServiceNow certifications to aim for: the course prepares you for the ServiceNow Certified System Administrator (CSA) exam and gives a foundation for CAD (Certified Application Developer) and CIS (Certified Implementation Specialist). These are issued and examined by ServiceNow; exam vouchers come through ServiceNow’s Now Learning portal or its authorised training partners, and exam and voucher fees are separate.
Market trends for ServiceNow in Hyderabad
Rising global demandOrganisations are speeding up automation and digital transformation on ServiceNow.
Cross-industry useIT, healthcare, finance and e-commerce companies all run ServiceNow.
Automation boomWorkflow automation and digital service delivery need skilled professionals.
Hyderabad cloud growthMNCs and startups in the city keep investing in cloud and ITSM platforms.
MNC ServiceNow teamsLarge IT services firms are growing their ServiceNow practices.
Specialised rolesDemand spans administrators, developers, consultants and architects.
ServiceNow Training in Kukatpally, Hyderabad
Our centre is at Metro Pillar No. A689, Dr Atmaram Estates, 3rd Floor, Nizampet X Roads, near JNTU Metro Station, Hyderabad 500072. Students join from Kukatpally, KPHB Colony, JNTU, Nizampet, Miyapur, Hitech City, Madhapur and Ameerpet (a short metro ride). Can’t make it to class? Join the same course live online.
Other relevant courses
SalesforceCRM administration and development on Salesforce.
Salesforce VlocityIndustry cloud solutions built on Salesforce.
Azure AdminManage cloud resources on Microsoft Azure.
OpenStackBuild and manage open-source cloud infrastructure.
Blue PrismRobotic process automation for business workflows.
Python Full StackFront-end and back-end web development with Python.
ServiceNow Training in Hyderabad – FAQs
1. What is the fee for ServiceNow training in Hyderabad?
Brolly Academy offers three plans: Video Recording at ₹10,999 (was ₹15,999), Online Course at ₹30,000 (was ₹40,000) and Classroom Training at ₹40,000 (was ₹55,000). Every plan covers basic to advanced ServiceNow with project work and resume and interview support. Easy EMI is available on the Classroom and Online plans, and exam fees are separate.
2. What is the duration of ServiceNow training at Brolly Academy?
The ServiceNow course runs for 2 months. Weeks 1 to 4 cover platform foundations and ITSM configuration, and weeks 5 to 8 cover scripting, automation, integration projects, CSA exam preparation and interview practice. Weekday, weekend and evening batches are available in the classroom and live online, and new batches start every week.
3. Which institute is best for ServiceNow training in Hyderabad?
Brolly Academy is a strong choice for ServiceNow training in Hyderabad. You learn from Ms. Shravya Kumari, who has 8+ years of ServiceNow admin, developer and CSA coaching experience, follow a 14-module syllabus with a custom scoped application project, and get CSA exam preparation, mock interviews and placement support in the classroom or online.
4. What modules and topics are covered in ServiceNow training?
The syllabus covers instance setup, users, groups, roles and tables, ITSM incident, problem and change, data import, SLAs, update sets, workflows, notifications and reports, the service catalog, knowledge base and ACLs, client and server scripting with Glide APIs, a custom scoped application project, and interview preparation, with projects across ITSM, ITOM, HRSD and CSM.
5. Is ServiceNow easy to learn for beginners?
Yes. ServiceNow is beginner-friendly, and our training starts from account creation and platform navigation before moving step by step into configuration, scripting and projects. Freshers and learners new to IT can follow the course with trainer support, hands-on labs and supervised exercises that reinforce each concept before you move on to advanced topics.
6. Do I need coding knowledge for ServiceNow training?
No coding is needed for the ServiceNow admin track. The developer track uses basic JavaScript scripting, including client scripts, business rules, script includes and Glide APIs, and all of it is taught during the course. Any prior programming experience helps you move faster, but it is not required to join the course.
7. Can non-IT learners and freshers build a career in ServiceNow?
Yes. Brolly Academy guides non-IT learners and fresh graduates into ServiceNow careers through step-by-step training, hands-on projects and interview preparation. Many entry roles, such as ServiceNow administrator and technical support engineer, focus on configuration and platform support rather than heavy coding, making them a practical first step into IT.
8. What is the salary of a ServiceNow professional in Hyderabad?
Freshers in ServiceNow roles in Hyderabad typically earn around ₹3.5–5.5 LPA, and with 3 years of experience salaries usually range from ₹6–10 LPA. ServiceNow developers earn about ₹5–12 LPA, consultants ₹8–15 LPA and managers ₹15–25 LPA, depending on skills, certifications and the employer.
9. Does Brolly Academy provide placement support for ServiceNow?
Yes. Brolly Academy provides placement assistance that includes ATS-friendly resumes, ServiceNow and ITSM interview questions, aptitude preparation, personality development, technical and HR mock interviews, internships under experts and interview scheduling with hiring companies. Classroom students also get a dedicated placement officer for guidance through the hiring process.
10. Will I get a certificate after the ServiceNow course?
Yes. You receive a Brolly Academy ServiceNow course completion certificate. The course also prepares you for the ServiceNow Certified System Administrator (CSA) exam and builds a foundation for CAD and CIS. Those certifications are issued and examined by ServiceNow, vouchers come through ServiceNow or its authorised partners, and exam fees are separate.
11. What is the difference between ServiceNow admin and developer training?
Admin training covers platform setup and configuration: users, roles, tables, forms, ITSM modules, SLAs, update sets, notifications and the service catalog. Developer training covers scripting and app building: client scripts, business rules, script includes, Glide APIs, integrations and scoped applications. Our course covers both tracks, so you can choose either career path.
12. Which ServiceNow certification is best for career growth?
Most professionals start with the ServiceNow Certified System Administrator (CSA) exam, then move to Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) exams for advanced growth. Our course includes CSA preparation with study material and question reviews. All ServiceNow certifications are issued by ServiceNow, and exam fees are separate from the course fee.
13. Does ServiceNow training at Brolly Academy include projects?
Yes. You build a custom scoped application from scratch and six capstone projects: an ITSM chatbot with Virtual Agent, asset and change automation, a customer service portal, HR service delivery, an App Engine Studio application and a Performance Analytics dashboard. These projects give you practical examples to discuss in ServiceNow interviews.
14. Can I learn ServiceNow online, and are weekend batches available?
Yes. Brolly Academy offers live online ServiceNow classes with flexible timings, daily recorded sessions and weekly mock interviews, as well as classroom training near JNTU Metro Station. Weekend and evening batches are available for working professionals, and a Video Recording plan suits learners who want to study at their own pace.
15. Is there ServiceNow training near me in Kukatpally or JNTU?
Yes. Brolly Academy is at Metro Pillar No. A689, Dr Atmaram Estates, 3rd Floor, Nizampet X Roads, near JNTU Metro Station, Hyderabad 500072. Students join from Kukatpally, KPHB Colony, Nizampet, Miyapur, Hitech City, Madhapur and Ameerpet. If travel is difficult, you can join the same ServiceNow course live online.
Got more questions? Talk to our team directly
Contact us and our academic counsellor will get in touch with you shortly. A free demo class is available before you enrol.