ITIL 4 · ITSM · SERVICE DESK
ITIL Training in Hyderabad
Learn ITIL 4 and IT service management, from the service value system and guiding principles to incident, problem, change, service level, configuration and release management in a 2-month program with capstone projects, ITIL 4 Foundation exam preparation and placement assistance, in the classroom or online.
★ 4+ Google rating from 100+ reviews · 9,000+ students trained · 523+ batches completed · Teaching since 2021
Trainers: Mr. Anand, ITIL Specialist (12+ years) and Ms. Priya, Senior ITIL Consultant (14+ years) · Updated September 2026
TrainersMr. Anand · Ms. Priya
Duration2 months
FeesFrom ₹10,999 · EMI
ModesClassroom + online
ITIL Certification Course in Hyderabad
Brolly Academy's ITIL Training in Hyderabad is a 2-month, hands-on program in ITIL 4 and IT service management: the service value system, guiding principles, incident, problem and change management, SLAs and CMDB, release, capacity and availability management, service catalogue, continual improvement and ITSM tools, taught by Mr. Anand (12+ years) and Ms. Priya (14+ years). Plans start at ₹10,999, classes run in the classroom or live online, and every student gets a course completion certificate and placement assistance.
The course is open to students, IT and non-IT professionals, entrepreneurs and career switchers, with no prior ITIL experience needed. Every module ends with a hands-on exercise, you build capstone projects on incident, change and service desk workflows, prepare for the ITIL 4 Foundation exam with mock tests, and finish with resume and interview preparation for ITSM roles in Hitech City, Madhapur, Gachibowli and Kukatpally.
Why choose Brolly Academy for ITIL training?
Training and support✓ ITIL 4 curriculum with the latest framework updates
✓ Trainers with 12+ and 14+ years in ITIL and ITSM
✓ Hands-on exercise in every module
✓ Real-time ITIL capstone projects
✓ Curated study guides and mock tests for the exam
✓ Interactive live group discussions
✓ Resume building and mock interviews
✓ Placement assistance for ITSM roles
Flexibility and value✓ Classroom and live online batches
✓ Flexible timings for working professionals
✓ Daily recorded sessions for revision
✓ Free demo class before you enrol
✓ Affordable fees with flexible EMI
✓ Open to IT and non-IT learners
✓ Brolly Academy course completion certificate
✓ 4+ Google rating from 100+ reviews
ITIL Course Syllabus (12 Modules)
Our ITIL training in Hyderabad follows a 12-module syllabus that takes you from IT service management basics and the ITIL 4 service value system through incident, problem, change, service level, configuration, release and capacity management to continual improvement, ITSM tools, case studies and ITIL 4 Foundation exam preparation. Every module ends with a hands-on exercise.
Module 1: Introduction to ITIL & IT Service Management
ITSM fundamentals, key ITIL 4 concepts and how ITIL evolved, delivering value through services, the four dimensions of service management and an overview of the service value system (SVS). Hands-on: identify IT services in a business scenario and define their value flow.
Module 2: ITIL Guiding Principles & the Service Value System
The seven guiding principles and their business relevance, governance, continual improvement and organisational culture, the service value chain, and how practices, inputs and outputs connect within the SVS. Hands-on: design a sample service value chain.
Module 3: Service Lifecycle & Process Overview
Service strategy, design, transition, operation and continual improvement, the purpose and scope of each phase and how they connect to create business value. Hands-on: map IT processes across the service lifecycle.
Module 4: Incident, Problem & Change Management
Incident management for quick service restoration, problem management and root-cause analysis, change management with governance, CAB structure and change workflows, and how the three interlink. Hands-on: simulate an incident-resolution workflow and create a change record.
Module 5: Service Level & Configuration Management
Defining and managing SLAs, OLAs and underpinning contracts, the configuration management database (CMDB), and monitoring, metrics and performance reporting. Hands-on: create a sample SLA and build a mini CMDB.
Module 6: Knowledge, Release & Deployment Management
Knowledge management as a central information hub, release and deployment for controlled rollouts, and consistency, testing and rollback strategies. Hands-on: prepare a release plan and write a troubleshooting knowledge article.
Module 7: Capacity, Availability & Information Security Management
Balancing resource demand and supply, designing for availability and business continuity, and information security controls within ITSM. Hands-on: assess a sample IT service and create improvement actions.
Module 8: Service Catalogue & Request Fulfilment
Building and maintaining a service catalogue, standardising user requests, and service desk operations, tiers and automation. Hands-on: develop a service catalogue structure with example request workflows.
Module 9: Continual Improvement & Performance Measurement
The ITIL continual improvement model, measurable KPIs, improvement registers and using metrics for optimisation and business alignment. Hands-on: build a continual improvement register.
Module 10: ITIL Tools, Automation & AI in ITSM
An overview of ITSM tools such as ServiceNow, BMC Remedy and Jira Service Management, automation and orchestration in service workflows, and AI and predictive analytics in ITSM. Hands-on: demonstrate workflow automation on a sample ITSM platform.
Module 11: Real-World Case Studies & Projects
Analysing enterprise ITIL implementations, documenting service processes, identifying improvements and a case-based project on an ITIL-aligned service operation. Hands-on: build an end-to-end ITIL implementation plan and present it.
Module 12: ITIL Certification & Career Preparation
The ITIL 4 Foundation exam structure and domains, mock tests and scenario discussions, preparing for process analyst, ITSM consultant and service manager roles, and resume and LinkedIn optimisation. Hands-on: take a mock exam and build an ITIL-focused resume.
Get the full ITIL syllabus and fee details on WhatsApp
Send us a message and we will share the complete module list, fee plans, EMI options and the next batch dates. New batches start every week, and a free demo class is available.
ITIL Training Roadmap – Beginner to Advanced in 2 Months
Our ITIL course is split into 4 practical stages over 2 months, in the classroom or live online, with capstone projects and job preparation along the way.
Step 1ITIL foundation & core conceptsIn the first month: ITIL basics, key definitions, ITSM ideas, the service value system, and incident, change and problem management, with sample exercises.
Step 2ITIL 4 practices & the value chainIn the second month: ITIL 4 practices, service value chain steps, service levels, CMDB, release and service catalogue, and ITSM tools.
Step 3Case studies & capstone projectsMap IT services, solve business problems through ITIL case studies and simulated scenarios, and build your capstone projects.
Step 4Exam & placement preparationITIL 4 Foundation mock exams, resume building, interview training and placement assistance for ITSM roles.
What is ITIL and Why Is It Important?
ITIL (Information Technology Infrastructure Library) is a framework of best practices for delivering and improving IT services. It helps organisations resolve incidents, manage changes, handle service requests and run systems reliably, so IT supports business goals. ITIL is used by IT companies, banks, hospitals, telecom providers and government organisations around the world.
A framework for ITBest practices to organise and improve how IT services are delivered.
Standard processesClear steps for fixing issues, handling requests and running systems.
Less downtimeFaster incident resolution and more stable services.
Controlled changeChanges are planned, approved and tracked to reduce risk.
Business valueLinks IT services to what the business and its customers need.
Better teamworkShared language and processes across IT and business teams.
Continual improvementMeasures services and improves them step by step.
Used across industriesIT, banking, healthcare, telecom, retail and government.
Career boostOpens roles such as service manager, support analyst and ITSM consultant.
Benefits of the ITIL Course in Hyderabad
Choose classroom or live online training at Brolly Academy and get the same experienced trainers, real-world ITIL projects and placement support in either mode.
01Learn from experienced trainersStep-by-step teaching with practical ITIL examples.
02Master ITSM processesHands-on incident, problem and change management.
03Work on real ITIL projectsProjects based on real business scenarios and service improvements.
04Strong service management baseSolid knowledge of managing IT services, support and delivery.
05Understand the ITIL frameworkHow ITIL 4 practices improve IT service quality.
06Create and optimise processesDesign efficient service workflows that raise productivity.
07Exam preparationCurated study guides and mock tests for the ITIL 4 Foundation exam.
08Get job supportResume building, interview practice and placement assistance.
09Learn your wayClassroom or live online batches with flexible EMI.
Thinking of an ITIL Certification Course in Hyderabad?
Here is how hands-on training at Brolly Academy compares with a traditional class.
Traditional training✗ Lectures with little interaction
✗ Old slides and theory-heavy notes
✗ Trainers with only general IT knowledge
✗ Occasional exercises, not hands-on
✗ Few real-world scenarios
✗ Support ends after the training
✗ Little or no placement help
✗ One-size-fits-all teaching
Brolly Academy training✓ ITIL projects from day one
✓ Latest ITIL 4 concepts and practices
✓ Trainers with 12+ and 14+ years in ITIL
✓ Daily practice solving real IT service issues
✓ Live ITIL case studies for your portfolio
✓ Mock tests for the ITIL 4 Foundation exam
✓ Resume prep and mock interviews
✓ Personal mentorship for your career goals
Meet Your ITIL Trainers
INSTRUCTOR
Mr. Anand
ITIL Specialist & Service Management Expert · 12+ years in ITIL and IT service management
Mr. Anand has 12+ years in ITIL and IT service management, with expertise in ITIL 4, incident, problem and change management and digital transformation. He has implemented ITIL for banking, IT and healthcare firms and makes ITIL easy to follow with real examples and job-focused lessons. He teaches alongside Ms. Priya, a senior ITIL consultant with 14+ years in ITIL, ITSM and technology consulting, who has led ITSM projects for MNCs, government and startups and focuses on practical workshops and exam success.
Skills You’ll Gain from the ITIL Course
Incident & problem managementManage IT incidents and find root causes in any organisation.
Change managementHandle upgrades and new systems smoothly with controlled changes.
Service requests & service deskBuild strong request fulfilment and support workflows.
Service levels & configurationTrack SLAs, assets and configuration items in a CMDB.
Continual improvementUse ITIL for service improvement and process optimisation.
Performance reportingPrepare clear reports on service performance and outcomes.
ITSM toolsWork with service management platforms such as ServiceNow and Jira Service Management.
Stakeholder communicationCommunicate with teams and stakeholders using ITIL language.
Exam readinessPrepare for the ITIL 4 Foundation exam with mock tests.
ITIL Capstone Projects
You build hands-on capstone projects that show how ITIL is applied in everyday business and IT work, whether you learn in the classroom or online.
Project 1Incident management workflowTrack, manage and resolve IT issues quickly and consistently.
Project 2Change management systemPlan, approve and track changes to keep services stable.
Project 3Service desk automationAutomated ticketing to log requests and monitor service tasks.
Project 4IT asset & configuration trackingMap hardware and software assets for easy auditing.
Project 5Customer satisfaction improvementUse feedback and service reports to improve the support experience.
PracticeService value chain designDesign a sample service value chain for a business process.
PracticeSLA & mini CMDBWrite a sample SLA and build a CMDB with related configuration items.
PracticeRelease plan & knowledge articlePlan a controlled release and document a troubleshooting article.
PracticeContinual improvement registerSet KPIs and build a register with actionable objectives.
Tools you use: ServiceNow · BMC Remedy · Jira Service Management · Cherwell · Ivanti · Freshservice · SolarWinds Service Desk · ManageEngine ServiceDesk Plus · TOPdesk · Zendesk
ITIL Course Fee & Offerings in Hyderabad
Choose the plan that suits how you learn. Every plan covers basic to advanced ITIL modules with project work and resume and interview support. The ITIL 4 Foundation exam fee is paid separately to the exam provider.
Video Recording₹10,999Was ₹15,999
Lifetime video access
Basic to advanced ITIL modules
80+ recorded classes
1 capstone project
Resume and interview support
Placement assistance
WhatsApp group access
Most popularClassroom Training₹40,000Was ₹55,000
2-month structured classroom training
Expert ITIL trainers (industry professionals)
Real-world projects (incident, change, service desk)
One-on-one mentorship and lab sessions
Monthly mock interviews
Resume and interview guidance
Soft skills training
Dedicated placement officer
Commute support (offline batches)
WhatsApp support and group access
Online Course₹30,000Was ₹40,000
Live interactive classes, flexible timings
2-month duration
Daily recorded sessions for revision
Real ITIL project environment from day 1
Weekly mock interviews
Doubt-clearing sessions
50+ sample resumes
WhatsApp group access
Easy EMI is available. Ask about EMI options and the current batch offer when you book your free demo class.
Placement Program for ITIL Training in Hyderabad
Our placement support helps you build job-ready ITIL skills and get interviews with MNCs and Hyderabad IT firms hiring for IT service management roles.
Resume buildingATS-friendly resumes for ITIL and IT service management roles.
Placement trainingHow to apply, target openings and clear company hiring processes.
Interview questionsCommon ITIL interview questions with practice answers.
Internships under expertsInternship opportunities that add industry experience to your profile.
Real-time live projectsShow practical experience in ITIL processes and ITSM workflows.
Aptitude preparationPrepare for aptitude rounds and assessments.
Personality developmentCommunication, presentation and confidence for client and team work.
Mock interviewsTechnical and HR practice rounds with feedback.
Interview schedulingHelp scheduling interviews with MNCs and Hyderabad IT firms.
What Our Students Say About ITIL Training in Hyderabad
"The ITIL training at Brolly Academy in Hyderabad was excellent. The hands-on approach and real-life examples made difficult topics simple. The instructors were knowledgeable and always ready to help. Now I feel much more confident about managing IT services in my company."Ankita
"I enjoyed every part of the ITIL course at Brolly Academy. The practical projects made it much easier to understand ITIL concepts. The trainers were always supportive and explained everything clearly. I’m now well prepared for my ITIL certification exam and future job roles."Rahul
"The classroom experience was fantastic. Real ITIL projects gave me the confidence to apply what I learned at work. The trainers’ industry experience was clear and made the sessions engaging. Highly recommended to anyone serious about IT service management."Rajesh
"Brolly Academy’s ITIL training in Hyderabad was truly valuable. The mock interviews and placement support helped me land interviews quickly. I liked the curriculum’s focus on the latest ITIL 4 updates and practical use cases. I’d definitely suggest this course to my friends."Priya
Student community
Learning & collaborationWork with fellow ITIL students on service management projects and share study tips.
Resources and toolsITIL guides, tools and recorded sessions to support your learning.
NetworkingConnect with ITIL trainers, mentors and recruiters in Hyderabad’s IT industry.
MentorshipCareer advice, project insights and exam guidance from ITIL specialists.
Career developmentIT job postings, internship leads and placement assistance.
Pre-requisites & Eligibility
The ITIL course is open to all, including beginners and people with some IT background, and no prior ITIL experience is needed. A basic understanding of computers and service processes, good communication skills and a willingness to learn and apply ITIL are enough. The ITIL 4 Foundation exam also has no formal experience requirement.
StudentsAnyone pursuing or holding a degree with an interest in IT and service management.
IT and non-IT professionalsSoftware, support, business, banking or education backgrounds can move into ITSM.
Entrepreneurs & freelancersPeople managing technical or helpdesk services in startups or projects.
Basic computer skillsA basic understanding of computers and service processes is enough.
Communication skillsGood written and verbal skills help in ITIL roles.
Willingness to learnA positive attitude and desire to apply ITIL in real settings.
Who Should Join ITIL Training in Hyderabad?
Students & fresh graduatesStart a career in IT service management or IT support.
Job seekers & career switchersMove into ITSM, helpdesk or technical support roles from any field.
IT professionalsSystem administrators, network engineers and support staff aiming to grow.
Business ownersPeople managing teams, helpdesks or IT services.
Developers & analystsUnderstand ITIL best practices to improve service delivery.
Consultants & freelancersAdd ITIL knowledge and exam preparation for professional growth.
ITIL Career Opportunities in Hyderabad
IT service managerOversee IT service delivery and make sure services meet business goals.
Incident managerHandle major incidents, resolve outages and keep uptime high.
Change managerCoordinate changes to IT systems, reduce risk and track approvals.
Problem managerInvestigate root causes and fix recurring issues.
Service desk managerRun helpdesk operations and lead support staff.
Service delivery managerMake sure services meet agreed standards and manage vendors.
IT operations managerSupervise daily IT operations and system performance.
ITSM consultantAdvise organisations on implementing ITIL best practices.
Configuration & release managerMaintain asset records and plan releases of new services.
ITIL professional salary in Hyderabad – 2026
Incident manager₹4.8–9.3 LPAWider range ₹4.4–12.5 LPA depending on experience
Change manager₹5.6–21.3 LPASenior change managers ₹32 LPA+
IT service manager₹8.7–18.8 LPASenior service managers ₹29 LPA+
ITSM consultant₹10–28 LPAVaries with experience and implementation work
Service delivery manager₹15–32 LPAMid and senior level
Hiring companiesWhere students applyGoogle · Microsoft · TCS · Infosys · Wipro · HCLTech · Tech Mahindra · Capgemini · Accenture · Deloitte · IBM · Cognizant
ITIL Certification You Will Receive
After completing the course you receive a Brolly Academy ITIL course completion certificate that shows your training in ITIL 4, IT service management processes and hands-on capstone projects. Together with your project work, it strengthens your resume for service desk, ITSM and IT operations roles.
ITIL exams: the course prepares you for the ITIL 4 Foundation exam and gives you a base for advanced ITIL 4 modules later. ITIL certifications are issued and examined by PeopleCert (on behalf of AXELOS), not by Brolly Academy, and exam fees are separate from the course fee.
Market trends for ITIL in Hyderabad
Growing ITSM adoptionMore organisations standardise service delivery with ITIL practices.
Hybrid cloud governanceCloud adoption increases the need for ITIL-aligned service management.
ITSM platformsTools such as ServiceNow and Freshservice keep expanding in India.
AI in ITSMDemand is rising for automation and AI-driven service management skills.
Security in service managementSecurity processes are being built into ITIL workflows.
Steady Hyderabad demandRoles from support analyst to IT service manager in the city.
ITIL Training in Kukatpally, Hyderabad
Our centre is at Metro Pillar No. A689, Dr Atmaram Estates, 3rd Floor, Nizampet X Roads, near JNTU Metro Station, Hyderabad 500072. Students join from Kukatpally, KPHB Colony, JNTU, Nizampet, Miyapur, Hitech City, Madhapur and Ameerpet (a short metro ride). Can’t make it to class? Join the same course live online.
Other relevant courses
ServiceNowThe leading ITSM platform for ITIL-based workflows.
PMP CertificationProject management exam preparation.
Scrum MasterAgile delivery and Scrum practices.
Azure DevOpsCI/CD pipelines and DevOps practices on Microsoft Azure.
Cyber SecurityProtect systems, networks and data.
AWSCloud computing on Amazon Web Services.
ITIL Training in Hyderabad – FAQs
1. What is the fee for ITIL training in Hyderabad?
Brolly Academy offers three plans: Video Recording at ₹10,999 (was ₹15,999), Online Course at ₹30,000 (was ₹40,000) and Classroom Training at ₹40,000 (was ₹55,000). Each plan includes project work and resume and interview support, and flexible EMI is available. The ITIL 4 Foundation exam fee is paid separately to the exam provider.
2. How long is the ITIL course at Brolly Academy?
The ITIL course runs for 2 months in both classroom and online modes. The first month covers ITIL basics, ITSM concepts and core processes, the second month covers ITIL 4 practices, the service value chain and case studies, and the course ends with capstone projects, mock exams and placement preparation.
3. Which is the best ITIL training institute in Hyderabad?
Brolly Academy is a strong choice for ITIL training in Hyderabad. You learn from Mr. Anand and Ms. Priya, who have 12+ and 14+ years in ITIL and ITSM, follow a 12-module ITIL 4 syllabus with a hands-on exercise in every module, build capstone projects, prepare for the Foundation exam and get placement assistance.
4. What is covered in the ITIL course syllabus?
The syllabus covers ITSM fundamentals, ITIL 4 concepts and the four dimensions, the service value system and guiding principles, the service lifecycle, incident, problem and change management, SLAs and CMDB, knowledge and release management, capacity and availability, service catalogue and request fulfilment, continual improvement, ITSM tools and Foundation exam preparation.
5. Can beginners or non-IT professionals learn ITIL?
Yes. The course is open to beginners, students and professionals from IT and non-IT backgrounds such as support, business, banking or education, and no prior ITIL experience is needed. A basic understanding of computers and service processes, good communication skills and a willingness to learn are enough to start and succeed.
6. What salary can ITIL professionals earn in Hyderabad?
Indicative salaries in Hyderabad are about ₹4.8–9.3 LPA for incident managers, ₹5.6–21.3 LPA for change managers, ₹8.7–18.8 LPA for IT service managers and ₹10–28 LPA for ITSM consultants, with service delivery managers earning more. Actual pay depends on experience, skills, certification and the employer.
7. Does Brolly Academy provide placement assistance for ITIL?
Yes. Placement assistance includes ATS-friendly resumes for ITSM roles, placement training, common ITIL interview questions, internships under experts, real-time projects, aptitude preparation, personality development, mock interviews and help scheduling interviews with MNCs and Hyderabad IT firms. Classroom students also get a dedicated placement officer.
8. Will I get an ITIL certificate after the course?
Yes. You receive a Brolly Academy ITIL course completion certificate. The course also prepares you for the ITIL 4 Foundation exam, which is issued and examined by PeopleCert on behalf of AXELOS, not by Brolly Academy. The exam fee is separate from the course fee, and you book the exam with the provider.
9. Are ITIL classes available online?
Yes. Brolly Academy offers live, interactive online ITIL classes with flexible timings and daily recorded sessions for revision, classroom training at our centre near JNTU Metro Station, and a self-paced Video Recording plan with 80+ recorded classes. The syllabus, projects and placement support are the same in every mode.
10. What tools will I learn in ITIL training?
The course gives you an overview of ITSM platforms used to run ITIL processes, including ServiceNow, BMC Remedy, Jira Service Management, Cherwell, Ivanti, Freshservice, SolarWinds Service Desk, ManageEngine ServiceDesk Plus, TOPdesk and Zendesk, with a hands-on demonstration of workflow automation on a sample ITSM platform.
11. What is the difference between ITIL 4 Foundation and advanced ITIL certifications?
ITIL 4 Foundation is the entry-level certification that covers core concepts, the service value system, guiding principles and key practices. Advanced ITIL 4 modules go deeper into creating, delivering and supporting services, strategy and leadership, and usually require Foundation first. Our course prepares you for Foundation and builds the base for later modules.
12. What projects are included in ITIL training?
You build an incident management workflow, a change management system, service desk automation, IT asset and configuration tracking, and a customer satisfaction improvement project. Hands-on practice also covers designing a service value chain, writing an SLA and mini CMDB, a release plan with a knowledge article, and a continual improvement register.
13. Can working professionals do ITIL training part-time?
Yes. Flexible batch timings, live online classes and daily recorded sessions suit working professionals, so you can learn ITIL alongside your job. Many learners from support, operations and development roles take the course to move into IT service management, and the hands-on projects help you apply ITIL at work immediately.
14. Is ITIL a good career option in Hyderabad?
Yes. IT companies, banks, healthcare providers, telecom firms and government organisations in Hyderabad use ITIL to run stable, reliable services. ITIL knowledge leads to roles such as service desk analyst, incident, change and problem manager, IT service manager and ITSM consultant, with steady growth as you gain experience.
15. Is there ITIL training near me in Kukatpally or JNTU?
Yes. Brolly Academy is at Metro Pillar No. A689, Dr Atmaram Estates, 3rd Floor, Nizampet X Roads, near JNTU Metro Station, Hyderabad 500072. Students join from Kukatpally, KPHB Colony, Nizampet, Miyapur, Hitech City, Madhapur and Ameerpet. If travel is difficult, you can join the same ITIL course live online.
Got more questions? Talk to our team directly
Contact us and our academic counsellor will get in touch with you shortly. A free demo class is available before you enrol.