Home / Cancellation & Refund Policy
Last updated: 3 October 2026
POLICY
Cancellation & Refund Policy
This policy explains how cancellations and refunds work at Brolly Academy, including timelines, eligibility, and how to request a refund, so your experience is clear and hassle-free.
AT A GLANCE
- You can cancel your enrolment within 4 days from the date of enrolment (or, for classroom and online classroom training, within 4 days from the course start date).
- Email brollyacademy@gmail.com to request a refund. An account-based request may also be used where available.
- Refunds are processed within 4 business days after we receive all the required information.
- Certain fees, such as processing or administrative charges, may be non-refundable.
How to request a refund
1
Email us
Write to brollyacademy@gmail.com with the subject line Refund Request – [Course Name].
2
Include your details
Add your full name, course and batch details, enrolment date, payment reference and a brief reason for the refund. Share a receipt if needed to identify the payment. Do not send passwords, UPI PINs, card security codes or one-time passwords.
3
We process it
Refund requests are processed within 4 business days after we receive all the information.
You can submit a request through your learner account if a refund-request facility is available. You do not need an account to email your request. For help, call +91 81868 44555.
Cancellations
Cancellation by you
The general cancellation window is 4 days from the date of enrolment. For classroom and live online classroom training, the course-type window is 4 days from the scheduled course start date, as explained below.
Submit your cancellation request to brollyacademy@gmail.com, or through your learner account if it provides a refund-request facility. Cancellation within the applicable window qualifies for a full refund minus any non-refundable fees disclosed during enrolment. Refer to the course-type section for any specific programme terms.
Cancellation by Brolly Academy
While rare, Brolly Academy reserves the right to cancel or reschedule a course due to unforeseen circumstances, insufficient enrolment, or other reasons. In such cases, you will be promptly notified and may choose to enrol in an alternative course or receive a full refund. Brolly Academy is not liable for any additional expenses incurred due to a course cancellation.
Refunds
Refund eligibility
Change-of-mind refunds are available within the applicable cancellation window described on this page and in the course terms supplied at enrolment. Requests outside that window are not ordinarily eligible under this voluntary cancellation policy.
This does not limit mandatory remedies under applicable law, the provider-cancellation provision below, or correction of a duplicate payment.
Refund process
To initiate a refund, contact our customer support team at brollyacademy@gmail.com with the subject line “Refund Request – [Course Name].” In your email, include your full name, course details, and a brief explanation of the reason for the refund. Refund requests are processed within 4 business days after we receive all the necessary information.
Non-refundable fees
Certain processing or administrative fees may be non-refundable where disclosed during enrolment. Before paying, ask for the amount and reason for any such fee in your written quotation or enrolment terms.
Refund timeframe
Refunds are credited to the original payment method used during enrolment. The time it takes for a refund to reflect in your account may vary depending on your payment method and the policies of your financial institution. Brolly Academy commits to processing refunds within 4 business days, though additional delays may occur beyond our control.
Refunds for EMI Payments
Some participants choose the convenience of paying through Equated Monthly Installments (EMI). Refunds for EMI payments align with our standard refund policy to ensure fairness and transparency.
If you opt for a refund, the entire refund amount will be credited, and adjustments will be made for any EMI payments already processed. In the event of a refund approval, any EMI payments made before the cancellation will be recalibrated, and the remaining EMIs will be canceled.
Course Rescheduling
We understand that unexpected situations may make it challenging to attend your originally scheduled course. You can request to reschedule a course by contacting our customer support team at brollyacademy@gmail.com or +91 81868 44555. Please note that rescheduling may incur additional fees, which will be communicated clearly during the rescheduling process so you can make an informed decision.
Refunds by Course Type
Self-paced learning
For self-paced learning, the general cancellation window is 4 days from enrolment. Review any course-specific terms supplied at enrolment. Send a refund request to brollyacademy@gmail.com; an account-based request may also be used where that facility is available.
Classroom training
For classroom training courses, cancellations are allowed within 4 days from the scheduled course start date. Refunds for classroom training are processed in accordance with our standard refund policy.
Online classroom training
Participants in online classroom training courses can submit cancellation requests within 4 days from the course start date. The refund process follows our standard protocol.
Specialized programs (CSM, CSPO, PSM, PSPO)
If your confirmed enrolment is for a specialised programme such as CSM, CSPO, PSM or PSPO, review the programme-specific cancellation and refund terms provided before payment. The existing programme guidance refers to a cancellation period typically within 4 days of the start date; the actual applicable window and processing time must be identified in those terms. Naming an examination does not imply accreditation or authorisation by its owner.
University-partnered programs and bootcamps
If a programme is expressly offered with a named university or delivery partner, check the partner and its applicable refund terms in the written enrolment information. This paragraph does not represent that every Brolly Academy course has a university partnership. For a Brolly Academy course without a separate partner arrangement, refer to the applicable Brolly Academy course-type terms above.
Duplicate Payments
In the rare instance of a duplicate payment, please contact our customer support team promptly and provide proof of the duplicate transaction. Brolly Academy will rectify such issues and refund the duplicate amount without unnecessary delay.
How to Initiate a Refund Request
You can initiate a refund request in two ways:
- Use the refund-request facility in your learner account if one is available.
- Contact our customer support team by email at brollyacademy@gmail.com or by phone at +91 81868 44555.
Changes to This Policy
Updates to this policy are published with a revised date. Read the policy and any course-specific terms before enrolling. A later website revision does not override mandatory consumer rights or the terms applicable to an existing paid enrolment.
QUICK ANSWERS
Refund policy FAQs
You can cancel within 4 days from the date of enrolment. For classroom and online classroom training, cancellation requests can be made within 4 days from the course start date.
Email brollyacademy@gmail.com with your name, course, enrolment date and payment reference. An account-based request may also be used where available, but an account is not required to email support.
Refunds are processed within 4 business days after we receive all the necessary information. The time to reflect in your account depends on your payment method and financial institution.
Processing or administrative fees may be non-refundable where disclosed during enrolment. Ask for their amount and reason in your written enrolment terms before paying.
The entire refund amount is credited, with adjustments for any EMI payments already processed. EMI payments made before cancellation are recalibrated, and the remaining EMIs are canceled.
You will be promptly notified and can choose to enrol in an alternative course or receive a full refund. Brolly Academy is not liable for additional expenses incurred due to the cancellation.
Yes. You can request to reschedule by contacting our support team. Rescheduling may incur additional fees, which are communicated clearly during the process.
Contact our support team with proof of the duplicate transaction, and we will refund the duplicate amount without unnecessary delay.
NEED HELP?
Questions about cancellations or refunds?
Our team is available during regular business hours to help with any concern about our cancellation and refund policy.
Brolly Academy, Metro Pillar No. A689, JNTU Metro Station, 3rd Floor, Hyderabad, Telangana 500072. Email brollyacademy@gmail.com.