Home / Cancellation & Refund Policy
Last updated: February 2024
POLICY
Cancellation & Refund Policy
This policy explains how cancellations and refunds work at Brolly Academy, including timelines, eligibility, and how to request a refund, so your experience is clear and hassle-free.
AT A GLANCE
- You can cancel your enrolment within 4 days from the date of enrolment (or, for classroom and online classroom training, within 4 days from the course start date).
- Request a refund by email to brollyacademy@gmail.com, or through your user account.
- Refunds are processed within 4 business days after we receive all the required information.
- Certain fees, such as processing or administrative charges, may be non-refundable.
How to request a refund
1
Email us
Write to brollyacademy@gmail.com with the subject line Refund Request – [Course Name].
2
Include your details
Add your full name, course details, and a brief reason for the refund.
3
We process it
Refund requests are processed within 4 business days after we receive all the information.
You can also initiate a refund request through your user account on our website. Prefer to talk to us? Call +91 81868 44555 during business hours.
Cancellations
Cancellation by you
You have the right to cancel your enrolment in a course within 4 days from the date of enrolment. Cancellation requests can be submitted through your user account or by contacting our customer support team at brollyacademy@gmail.com. On cancellation within this period, you will receive a full refund, minus any non-refundable fees.
Cancellation by Brolly Academy
While rare, Brolly Academy reserves the right to cancel or reschedule a course due to unforeseen circumstances, insufficient enrolment, or other reasons. In such cases, you will be promptly notified and may choose to enrol in an alternative course or receive a full refund. Brolly Academy is not liable for any additional expenses incurred due to a course cancellation.
Refunds
Refund eligibility
Refunds are applicable only within the specified cancellation period, as outlined during the enrolment process. Beyond this period, no refunds will be granted. Please review your course details for the exact refund eligibility timeframe.
Refund process
To initiate a refund, contact our customer support team at brollyacademy@gmail.com with the subject line “Refund Request – [Course Name].” In your email, include your full name, course details, and a brief explanation of the reason for the refund. Refund requests are processed within 4 business days after we receive all the necessary information.
Non-refundable fees
Certain fees, such as processing fees or administrative charges, may be non-refundable. You will be explicitly informed of any non-refundable fees during the enrolment process, so it is important to review the course details and terms before confirming your enrolment.
Refund timeframe
Refunds are credited to the original payment method used during enrolment. The time it takes for a refund to reflect in your account may vary depending on your payment method and the policies of your financial institution. Brolly Academy commits to processing refunds within 4 business days, though additional delays may occur beyond our control.
Refunds for EMI Payments
Some participants choose the convenience of paying through Equated Monthly Installments (EMI). Refunds for EMI payments align with our standard refund policy to ensure fairness and transparency.
If you opt for a refund, the entire refund amount will be credited, and adjustments will be made for any EMI payments already processed. In the event of a refund approval, any EMI payments made before the cancellation will be recalibrated, and the remaining EMIs will be canceled.
Course Rescheduling
We understand that unexpected situations may make it challenging to attend your originally scheduled course. You can request to reschedule a course by contacting our customer support team at brollyacademy@gmail.com or +91 81868 44555. Please note that rescheduling may incur additional fees, which will be communicated clearly during the rescheduling process so you can make an informed decision.
Refunds by Course Type
Self-paced learning
Participants enrolled in self-paced learning courses can request a refund within the specified cancellation period, which is communicated during enrolment. You can submit a request through your user account or by contacting our customer support team.
Classroom training
For classroom training courses, cancellations are allowed within 4 days from the scheduled course start date. Refunds for classroom training are processed in accordance with our standard refund policy.
Online classroom training
Participants in online classroom training courses can submit cancellation requests within 4 days from the course start date. The refund process follows our standard protocol.
Specialized programs (CSM, CSPO, PSM, PSPO)
Participants in specialized programs such as CSM, CSPO, PSM, and PSPO have a specific cancellation period, typically 4 days from the program start date, to request a refund. Refunds for these programs are processed within the number of business days specified for the program after the cancellation request is approved.
University-partnered programs and bootcamps
Participants enrolled in university-partnered programs or bootcamps should refer to the specific refund policy outlined by the partnering institution. Brolly Academy adheres to the policies set forth by its university partners.
Duplicate Payments
In the rare instance of a duplicate payment, please contact our customer support team promptly and provide proof of the duplicate transaction. Brolly Academy will rectify such issues and refund the duplicate amount without unnecessary delay.
How to Initiate a Refund Request
You can initiate a refund request in two ways:
- Submit a request through your user account on our website.
- Contact our customer support team by email at brollyacademy@gmail.com or by phone at +91 81868 44555.
Changes to This Policy
Brolly Academy reserves the right to revise this Cancellation and Refund Policy at any time without prior notice. This allows us to adapt to evolving industry standards, regulatory changes, and improvements to our services. We encourage you to review this policy periodically for updates.
QUICK ANSWERS
Refund policy FAQs
You can cancel within 4 days from the date of enrolment. For classroom and online classroom training, cancellation requests can be made within 4 days from the course start date.
Email brollyacademy@gmail.com with the subject line “Refund Request – [Course Name],” and include your full name, course details, and a brief reason. You can also submit a request through your user account.
Refunds are processed within 4 business days after we receive all the necessary information. The time to reflect in your account depends on your payment method and financial institution.
Yes. Certain fees, such as processing or administrative charges, may be non-refundable. You are informed of any such fees during the enrolment process.
The entire refund amount is credited, with adjustments for any EMI payments already processed. EMI payments made before cancellation are recalibrated, and the remaining EMIs are canceled.
You will be promptly notified and can choose to enrol in an alternative course or receive a full refund. Brolly Academy is not liable for additional expenses incurred due to the cancellation.
Yes. You can request to reschedule by contacting our support team. Rescheduling may incur additional fees, which are communicated clearly during the process.
Contact our support team with proof of the duplicate transaction, and we will refund the duplicate amount without unnecessary delay.
NEED HELP?
Questions about cancellations or refunds?
Our team is available during regular business hours to help with any concern about our cancellation and refund policy.
Brolly Academy, Metro Pillar No. A689, JNTU Metro Station, 3rd Floor, Hyderabad, Telangana 500072. Email brollyacademy@gmail.com.