ITIL Training in Hyderabad

With

Certification guidance & 100% Placement Assistance

Classroom course | Online course | Capstone Projects | 2 Months | Flexible EMI | Free Demo Class | Certification guidance

Want the best ITIL Certification training in Hyderabad? Our course teaches you the basics of ITIL, service management, incident handling, and capstone projects to give you real-world experience. Learn from expert trainers, join online or classroom batches, and use simple tools to understand important IT service concepts. With flexible classes, helpful projects, and strong placement support, this course prepares you for successful IT jobs in Hyderabad’s growing tech sector.

ITIL Certification Course in Hyderabad

Next Batch Details

Trainer Name Mr. Anand, Mrs. Priya,
Trainer Experience 20+ Years, 12+ Years
Next Batch Date 10  oct 2025
Training Modes: Online and offline Training (Instructor-Led)
Course Duration: 2 months (offline & online)
Call us at: +91 81868 44555
Email Us at: brollyacademy@gmail.com
Demo Class Details: ENROLL FOR FREE DEMO CLASS

Why Brolly Academy is the Best ITIL Training Institute in Hyderabad

15+

Years of expertise in ITIL & ITSM training

90% Placement

Job support with leading

4.8 Rating

Consistently top-rated by students

5,000+ Students

Trained in ITIL and IT Service Management

400+ Reviews

Positive feedback students and professionals

25+ Capstone Projects

Practical ITIL projects

Multiple Modes

Learn via Online, Classroom & Hybrid options

Affordable Fees

With flexible EMI plans & free demo classes

Why Choose Brolly Academy for ITIL Certfication in Hyderabad?

ITIL Certification Course Curriculum in Hyderabad

ITIL Training Course Syllabus

Understanding IT Service Management (ITSM) fundamentals
Key concepts of ITIL 4 and its evolution
The importance of delivering value through services
Four Dimensions of Service Management explained
Overview of the Service Value System (SVS)
Hands-on: Identify IT services in a real business scenario and define their value flow

The seven ITIL guiding principles and their business relevance
Understanding governance, continual improvement, and organizational culture
Detailed study of the Service Value Chain components
Connecting practices, inputs, and outputs within the SVS
Hands-on: Design a sample Service Value Chain for a business process

Introduction to Service Strategy, Design, Transition, Operation, and Continual Improvement
Purpose and scope of each lifecycle phase
How lifecycle stages interconnect to create business value
Hands-on: Map IT processes across the service lifecycle for an IT organization

Incident management best practices for quick service restoration
Problem management – identifying root causes and reducing recurrence
Change management – governance, CAB structure, and change workflows
How these three processes interlink for stability
Hands-on: Simulate an incident-resolution workflow and create a change record

Defining and managing SLAs, OLAs, and underpinning contracts
Configuration Management Database (CMDB) – architecture, maintenance, and accuracy
Monitoring, metrics, and service performance reporting
Hands-on: Create a sample SLA and build a mini CMDB with related configuration items

Knowledge Management – creating a central information hub
Release & Deployment processes for controlled rollouts
Ensuring consistency, testing, and rollback strategies
Hands-on: Prepare a release plan and document a troubleshooting knowledge article

Balancing resource demand and supply through capacity management
Designing systems for availability and business continuity
Implementing information security controls within ITSM
Hands-on: Assess the capacity and availability of a sample IT service and create improvement actions

Creating and maintaining an effective Service Catalog
Request Fulfillment – standardizing user requests
Service Desk operations, tiers, and automation
Hands-on: Develop a Service Catalog structure with example request workflows

The ITIL continual improvement model (7-step process)
Setting measurable KPIs and defining improvement registers
Using metrics for optimization and business alignment
Hands-on: Build a Continual Improvement Register with actionable objectives

Overview of top ITSM tools – ServiceNow, BMC Remedy, Jira Service Management
Automation and orchestration in service workflows
Leveraging AI and predictive analytics in ITSM
Hands-on: Demonstrate workflow automation using a sample ITSM platform

Analyze real enterprise ITIL implementations
Documenting service processes and identifying improvements
Case-based project on designing an ITIL-aligned service operation
Hands-on: Build an end-to-end ITIL implementation plan and present outcomes

Understanding the ITIL 4 Foundation exam structure and domains
Mock tests, key questions, and scenario-based discussions
Preparing for ITIL roles: Process Analyst, ITSM Consultant, Service Manager
Resume and LinkedIn optimization for ITSM professionals
Hands-on: Take a mock certification test and build a resume highlighting ITIL expertise

ITIL Cretification Training Roadmap – Beginner to Advanced

Our ITIL classes in Hyderabad are divided into 3 easy steps, covered over 2 months. In each step, you learn new IT service management skills, understand the ITIL framework, and practice with real capstone projects. You don’t just learn theory; you actually get job-ready, hands-on experience for IT support and management roles.

ITIL Learning Path

_ ITIL Training in Hyderabad-ITIL Certification Training Roadmap

01

Step 1: ITIL Foundation & Core Concepts

  • the first month, you’ll learn ITIL basics, key definitions, and the main ideas for IT Service Management (ITSM).
  • Trainers guide you through processes like incident, change, and problem management, and the Service Value System (SVS).
  • You’ll do sample projects and exercises to practice and remember concepts.

02

Step 2: ITIL 4 Practices & Service Value Chain

 

  • In the second month, you dive deeper into ITIL 4 practices, service value chain steps, and practical tools.
  • Learn to map IT services, solve real business problems, and understand how service delivery works in companies.
  • Work on ITIL case studies and simulated scenarios for hands-on learning

03

Step 3: Placement Preparation

  • Get ready for jobs in IT service management with resume building, interview training, and mock exams.
  • Access unlimited ITIL interview calls, receive guidance, and connect with top Hyderabad IT companies.
  • Trainers help with ITIL certification prep and ensure you’re confident for your ITIL exam and job search.

What is ITIL?

Where is ITIL Used?

Industry

How It’s Used

Example

IT & Software

Streamlines incident and problem management

Hyderabad IT companies use ITIL for stable services

Banking & Finance

Improves service delivery and risk control

Banks in Hyderabad apply ITIL for audit compliance

Healthcare

Enhances patient data and systems management

Hospitals use ITIL for consistent IT operations

Education

Manages technical support and system uptime

EdTech firms in Hyderabad use ITIL for IT support

Government

Standardizes public service IT processes

Telangana Govt uses ITIL for digital initiatives

Retail & E-commerce

Ensures systems reliability and customer support

Retail chains use ITIL for downtime reduction

Telecom

Handles outages and change management

Telecom providers in Hyderabad rely on ITIL

Startups & Innovation

Supports scalable helpdesk and IT setup

SaaS startups in Hyderabad streamline ITIL adoption

Manufacturing

Manages IT infrastructure for production

Factories use ITIL for network and asset tracking

Benefits of the ITIL Course in Hyderabad

At Brolly Academy, we offer ITIL Certification training in Hyderabad through online and offline classroom modes. Choose your flexible learning style and get guided by expert trainers, real-world ITIL projects, and full placement support.

1. Learn from Expert Trainers

Step-by-step teaching with practical ITIL examples, taught by certified professionals.

2. Master ITIL Tools & Processes

Hands-on training with essential ITSM processes like incident, problem, and change management.

3. Work on Real ITIL Projects

Build practical projects based on real business scenarios and IT service improvements.

4. Get Job Support

Resume building, interview practice, and company connections for ITIL-related placements.

5.Earn Your ITIL Certification

Receive an official ITIL certificate when you complete the course and exam.

6.Strong Foundation in Service Management

Solid knowledge in managing IT services, support, and delivery.

7. Understand ITIL Frameworks

Learn how key ITIL practices and frameworks boost IT service quality.

8. Improve Communication Skills

Strengthen teamwork and problem-solving for IT projects and support.

9. Create, Manage, & Optimize Processes

Design efficient service workflows and improve business productivity.

10. Handle Incidents and Changes

Train in resolving incidents, controlling risks, and managing service changes with essential Cyber Security practices.

11. Industry-Relevant Skills

Gain skills needed in IT, banking, healthcare, retail, government, and more.

12. Easy ITIL Exam Preparation

Access curated study guides and mock tests to help you succeed.

ITIL Training in Hyderabad

Thinking of an ITIL Certification Course in Hyderabad?

Best ITIL Certification Training Institute in Hyderabad

Meet our ITIL Trainers

At Brolly Academy, you learn from experienced ITIL trainers who have managed real IT projects, implemented Project Management Professional (PMP) practices, and trained thousands of students in Hyderabad.

INSTRUCTOR

Mr. Anand

ITIL Specialist & Service Management Expert

Experience: 12+ years in ITIL & IT Service Management

About the tutor:

Students Trained: 4,000+ in Hyderabad

  • Expertise: ITIL 4, ITSM, Incident & Problem Management, Change Management, Digital Transformation
  • Projects: Implemented ITIL for banking, IT, and healthcare firms; streamlined service delivery and process improvement
  • Teaching Style: Makes ITIL easy to understand; combines real examples and practical job-focused lessons
ITIL training in hyderabad ITIL trainer image

INSTRUCTOR

Ms. Priya

Senior ITIL Consultant & Training Mentor

Experience: 14+ years in ITIL, ITSM & Technology Consulting

About the tutor:

Students Trained: 5,500+ in Hyderabad

  • Expertise: ITIL processes, Service Desk Operations, Strategy & Optimization, Team Leadership
  • Projects: Led ITSM projects for MNCs, government, and startups; enhanced incident response and customer support
  • Teaching Style: Focuses on practical workshops and exam success, helping students master ITIL for career growth
ITIL training in hyderabad ITIL trainer image (1)

Skills You’ll Gain from ITIL Classes in Hyderabad

Skills You’ll Gain

ITIL Capstone Projects in Hyderabad Training

ITIL Capstone Projects

Our ITIL course in Hyderabad uses real hands-on capstone projects so you can see how ITIL is applied in everyday business and IT work. Whether you join our classroom or online batches, pursue ITIL certification, or learn ITIL for your career, you’ll build practical, job-ready service management skills.

1. Incident Management Workflow

Design a workflow to track, manage, and resolve IT issues, preparing you to handle incidents quickly in Hyderabad’s IT companies.

2. Change Management Project

Build a system to plan, approve, and track changes to IT systems, reducing errors and keeping services stable for businesses.

3. Service Desk Automation

Set up automated ticketing systems to support users, log requests, and monitor service tasks, a top skill in support and ITSM roles.

4. IT Asset & Configuration Tracking

Develop a project to map and manage IT assets, linking hardware and software for easy auditing—used widely by Hyderabad MNCs and institutions.

5. Customer Satisfaction Improvement

Analyze feedback and service reports to design a process for improving customer experience in IT support and service delivery.

Tools covered in ITIL training in Hyderabad

Tools Covered

ITIL Training in Hyderabad-topdesk change management tool
ITIL Training in Hyderabad-zendesk tool
ITIL Training in Hyderabad-AXELOS ITIL Certification Suite tool
ITIL Training in Hyderabad-walk me change management tool

ITIL Course Fee & Offerings in Hyderabad

Course Fees & Offerings

Video Recording

Rs 15999  10,999

Class Room Training

Rs 55000  40000

Online Course

Rs 40000  30000

Placement Program for ITIL Training in Hyderabad

Placement Program

Our ITIL course in Hyderabad offers 100% placement support, helping you not only gain ITIL skills but also get placed in top Hyderabad companies.

Best Software Training Institute in Hyderabad

Resume Building

Best Software Training Institute in Hyderabad

Placement Training

Best Software Training Institute in Hyderabad

Interview Questions

Best Software Training Institute in Hyderabad

Internships Under Experts

Best Software Training Institute in Hyderabad

Realtime Live Projects

Best Software Training Institute in Hyderabad

Scheduling Interviews

Best Software Training Institute in Hyderabad

Mock Interviews

Best Software Training Institute in Hyderabad

Personality Development

Best Software Training Institute in Hyderabad

Aptitude Preparation

Student Testimonials – ITIL Course in Hyderabad

Testimonials

Ankita
@ankita
The ITIL training at Brolly Academy in Hyderabad was excellent. The hands-on approach and real-life examples made difficult topics simple. The instructors were knowledgeable and always ready to help. Now I feel much more confident about managing IT services in my company.
Rahul
@rahul
I enjoyed every part of the ITIL course at Brolly Academy. The practical projects made it much easier to understand ITIL concepts. The trainers were always supportive and explained everything clearly. I’m now well-prepared for my ITIL certification exam and future job roles.
Sneha
@sneha
Enrolling in the ITIL course at Brolly Academy was the best choice for my career. The lessons helped me connect theory with real-world scenarios. I learned effective ways to handle IT incidents and improve service. The training really improved my skills and job prospects.
Rajesh
@rajesh
The classroom experience was fantastic. Real ITIL projects gave me the confidence to apply what I learned at work. The trainers’ industry experience was clear and made the sessions engaging. Highly recommended to anyone serious about IT service management.
Priya
@priya
Brolly Academy’s ITIL training in Hyderabad was truly valuable. The mock interviews and placement support helped me land interviews quickly. I liked the curriculum’s focus on the latest ITIL 4 updates and practical use cases. I’d definitely suggest this course to my friends.
Kiran
@kiran
I never thought learning ITIL could be so practical and interesting. The instructors were patient and provided great guidance, both during and after the course. My understanding of ITSM tools and processes has improved a lot—and now I’m certified and working in an MNC!
ITIL Student Community in Hyderabad

Student Community

At Brolly Academy, ITIL learning goes beyond classroom lessons. By joining our ITIL training in Hyderabad, you become part of an active student community where you can connect, collaborate, and grow with industry peers and IT experts.

What You’ll Get in the ITIL Student Community:

Best Software Training Institute in Hyderabad

Learning & Collaboration

Work together with fellow ITIL students on service management projects, share study tips, and solve IT challenges as a team.

Best Software Training Institute in Hyderabad

Access to Resources and Tools

Enjoy exclusive access to ITIL tools, guides, research papers, and recorded sessions to support your learning anytime.

Best Software Training Institute in Hyderabad

Networking Opportunities

Build your professional network by connecting with ITIL trainers, mentors, and recruiters in Hyderabad’s IT industry.

Best Software Training Institute in Hyderabad

Mentorship from Industries Professional

Learn directly from ITIL specialists who offer career advice, project insights, and guidance for certification and advancement.

Best Software Training Institute in Hyderabad

Job Support and Career Development

Stay updated with IT job postings, internship leads, freelance project opportunities, and full placement assistance.

ITIL Coaching in Hyderabad

Pre-requisites & Eligibility

Our ITIL course in Hyderabad is designed for students, working professionals, and entrepreneurs who aim to build or advance their careers in IT service management. Open to all, including beginners and those with some IT background.

Who Can Join the ITIL Training?

ITIL Training in Hyderabad -ITIL Coaching in Hyderabad Pre-requisites & Eligibility

Who Should Join ITIL Training in Hyderabad?

ITIL Training in Hyderabad - who should join ITIL training

This course is open to anyone interested in IT Service Management (ITSM)—no prior experience in ITIL needed. Ideal for those wishing to become certified, transition to ITSM roles.

ITIL Career Opportunities in Hyderabad

Career Opportunities

ITIL Training in Hyderabad - ITIL Career Opportunities in Hyderabad (1)

ITIL Salary in Hyderabad – Freshers to Experienced

Role

Average Salary (Per Year)

IT Service Manager

₹8.7–₹18.8 lakhs (top 10% earn ₹29+ lakhs)

Incident Manager

₹4.8–₹9.3 lakhs (range: ₹4.4–₹12.5 lakhs)

Change Manager

₹5.6–₹21.3 lakhs (top 10% earn ₹32+ lakhs)

Problem Manager

₹7–₹15 lakhs (est., comparable to Incident roles)

Service Desk Manager

₹5–₹12 lakhs (estimate based on IT Support)

IT Operations Manager

₹7.7–₹30 lakhs (depends on company/size)

Service Delivery Manager

₹15–₹32 lakhs (average mid/senior level)

ITSM Consultant

₹10–₹28 lakhs (varies with experience)

Configuration Manager

₹8–₹18 lakhs (estimate based on asset roles)

Release Manager

₹9–₹20 lakhs (estimate mid/senior roles)



There are currently about 400+ ITIL job openings in Hyderabad for freshers and experienced professionals

Hiring Companies for ITIL Professionals from Brolly Academy

Business Analyst Course in Hyderabad-Wipro Hire
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These companies value the practical IT Service Management knowledge, global certification, and hands-on skills gained at Brolly Academy, ensuring excellent career opportunities for ITIL professionals in service delivery, support, and consulting roles.

Our Achievements in ITIL Training – Brolly Academy Hyderabad

Our Achievements

50+ ITIL batches completed

12+ years in ITIL & Service Management training

900+ ITIL students placed

4,500+ ITIL students trained

90% ITIL placement success

ITIL Certifications You Will Receive in Hyderabad

ITIL Training In Hyderabad - ITIL Course Completion Certificate

At Brolly Academy, every learner receives industry-recognized ITIL certifications that prove both IT knowledge and hands-on service management skills. These certifications boost your resume and open doors to ITSM, service desk, and IT operations careers in Hyderabad and beyond.

Certifications Offered

These certifications are designed to build your professional profile and help you stand out to top hiring IT service and tech companies in Hyderabad and globally.

ITIL & IT Service Management Market Trends in 2025

Key Market Growth

ITIL Training in Hyderab - ITIL & IT Service Management Market Trends in 2025ad-

ITIL Training FAQs – Brolly Academy Hyderabad Guide for IT Service Management Careers

FAQS

1. What is ITIL certification and why is it important in Hyderabad?
  1. ITIL certification from Brolly Academy validates your skills in IT Service Management, making you job-ready for growing IT industries in Hyderabad. It helps businesses improve IT efficiency and service quality.

Brolly Academy offers ITIL training in Hyderabad for around ₹20,000 with flexible payment options and 100% placement assistance.

Brolly Academy is recognized as one of the best ITIL training institutes in Hyderabad due to expert trainers, practical curriculum, and strong placement support.

The ITIL training at Brolly Academy typically runs for 2 months, including both classroom and online options.

Yes, Brolly Academy provides flexible online ITIL training allowing learners to study from home with expert guidance.

  1. No formal experience is required; Brolly Academy welcomes students, professionals, and beginners interested in ITSM.
  1. Enroll in Brolly Academy’s ITIL training course, complete the program, and pass the ITIL Foundation exam to receive certification.
  1. Roles include IT Service Manager, Incident Manager, Change Manager, Service Desk Manager and other ITSM positions in Hyderabad’s IT and banking sectors.

The exam covers ITIL concepts, service management practices, governance, continual improvement, and processes taught at Brolly Academy.

  1. It improves your job prospects, salary potential, and credibility with employers in Hyderabad, thanks to practical training and certification from Brolly Academy.

Yes, Brolly Academy offers 100% placement assistance including mock interviews, resume building, and job referrals in Hyderabad.

Curriculum covers ITIL concepts, service value systems, continual improvement, incident and change management, service desk, and governance.

Foundation is the entry-level certification covering core concepts; Expert certification is advanced, focusing on deep ITSM and ServiceNow ITSM expertise and leadership.

Brolly Academy offers trainer-led sessions, practice tests, and study materials for exam preparation.

Gain industry-recognized certification, hands-on knowledge, and access to Hyderabad’s growing IT service management job market.

  1. Definitely, Brolly Academy’s course is designed for beginners and professionals alike.
  1. Both classroom training at Hyderabad location and online live classes are available.

Top IT firms, banks, healthcare providers, and government bodies in Hyderabad seek certified ITIL professionals.

  1. Typically ranges from ₹15,000 to ₹20,000 and is included or supported through Brolly Academy’s training programs.
  1. Deeper focus on ITIL practices like service strategy, transition, operation, and continual service improvement.

Usually 2 to 3 months, depending on batch and mode of study.

  1. Strong demand, with increasing roles in IT service management, consulting, and IT operations.
  1. Yes, Brolly Academy offers advanced and specialized ITIL courses.
  1. It equips you with processes and best practices essential for managing services efficiently.
  1. Real-time scenario-based projects like incident management, change control, and service desk handling.
  1. Skills include process management, service delivery, problem-solving, and IT governance.
  1. Yes, ITIL certifications from Brolly Academy follow AXELOS standards and are recognized worldwide.
  1. Brolly Academy offers competitive and affordable pricing compared to other metro training centers.
  1. Yes, flexible batch timings and remote options cater to working professionals.
  1. Brolly Academy provides end-to-end support including exam counseling, scheduling, and preparation.

 

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